Privacy Policy

Website chat. Our chat assistant is powered by ElevenLabs, an AI provider. When you use the chat, your messages and any details you type in (name, phone number, email address) are sent to ElevenLabs and stored as a written record of the conversation. We keep these records to follow up on your enquiry and improve our service. We do not sell your details to anyone. If you would prefer not to be recorded, please phone us on 01202 290558 instead. You can ask us to delete your chat records at any time by emailing info@applewoodhotel.co.uk.